Retaining clients – One of today’s biggest challenges?

Posted by Lesley Roberts on 10 May 2018 | permalink | comment

client retention.pngClient retention is probably one of the top priorities for your business.

Your customers are the most important aspect of your business success because without customers, your business is just a hobby.

Customer demands need to be monitored on a regular basis to keep them happy. Nurturing this care of customers is probably a challenge for you, which is why we, at Talkmarketing, offer a service whereby we contact all your existing customers and make them aware of your new and existing products or services. It is much easier to ‘up-sell’ to current customers and build on what you are offering, than it is to find new clients.

Our experience has proven that it is a good business practice to find ways to offer your customer more than they expect to show them that you care. This can leave them with the “Feel Good Factor” and can be achieved, sometimes, with one simple phone call.

You already know that market research is key but do you have the time to ask your customers?

  • Are we doing a good job?
  • Are you satisfied with the products/services we offer?
  • What can we do to make our products or services better for you?

At Talkmarketing, we use market research solutions that can help you achieve your goals and objectives by using the telephone to ask precise and straightforward questions which we record on our in-house telemarketing database. We then analyse the results and hand them to you in a straightforward, easy to digest report.

The end result is that you have comprehensive information about your customers, your customers are left feeling that you care about their needs and you’ve had more time to develop your sales.

We call this a win-win situation.

If you’d like to find out more about how we can help you with your client retention plans, please get in touch.

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